This article originally appeared Travel+Leisure.

There's no doubt the past year has been challenging for the hospitality industry — especially for hotels in urban areas. But it's clear that the best city hotels in the continental United States rose to meet the moment, welcoming guests graciously while going above and beyond to protect the health of staff and visitors alike. 
Every year for our World's Best Awards survey, T+L invites its readers to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Hotels were rated on their facilities, location, service, food, and overall value. Properties were classified as city or resort based on their locations and amenities.
The standout hotels this year, which ranged in size from 316 rooms to just 18, impressed T+L readers with exceptional service. This year's No. 3, The Lowell in New York City, was a prime example. "They not only upgraded us to a fabulous room with terrace and fireplace — but also brought us champagne," raved one voter.
Another guest praised the tony hotel for two other qualities that travelers prized this year: "It's low-key and private, which are two things that I find stand out among the rest of the Upper East Side hotels. The staff are at the highest level."